FAQ’s and Terms of Use

Owner/operator of cavempt.com (“the Site”):

Potlatch Limited (“the Company”, “we”, “us”) #201 From 1st Building 5-3-10 Minami-Aoyama, Minato-ku, Tokyo 107-0062 JAPAN Tel: 03-6712-6688

Business hours:

Monday to Friday, 12:00 am – 6:00 pm

Person in charge of websales:

Hishiyama Yutaka


Prices shown on this site are for the products only however 10% Japanese sales tax is included. Shipping and handling are charged separately (see below, Additional Charges)

Multiple Purchases

We may decline to accept multiple orders of the same product at our sole discretion.

Additional Charges

In addition to the cost of products and sales tax we will apply charges for shipping and handling and, in the case of cash on delivery orders (which are available in Japan only) an additional transaction fee. Shipping fees for overseas deliveries vary according to weight and destination and can be reviewed in the checkout prior to payment. An additional charge for duties, taxes, and customs may be applied for which customers are responsible in clearing.

Methods of Payment

• Credit Card: Visa, MasterCard, American Express

• Cash on delivery (only within Japan)


For delivery addresses in Japan and overseas (unless ordered on a weekend or public holiday) we will usually ship your order within 5 days of confirmation and delivered within 10 days from the date of shipment.


Please note that all sales are final and we do not accept returns except in the following cases:

• The products are damaged in the course of shipping

• The products delivered are not correct in relation to the order

In either of the above cases please contact us by email at info@cavempt.com within 7 days of delivery, quoting your Order Number and explaining the nature of the problem and await our response. We will only accept the return of unused/unworn products. In the event that we accept the return we will exchange the product and cover the costs of shipping. At our own discretion, or in the event that a replacement is not available, we will refund the purchase price.

Please note orders cannot be cancelled after confirmation. Please select with care.

Terms of Use

This website, www.cavempt.com (the “Site”) is owned and operated by Potlatch Limted (“the Company”). Access to and use of this Site and the products and services available through this Site (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Use"). By using the Services, you are agreeing to all of the Terms of Use. These Terms of Use may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

1. Personal Information

The Company shall follow the guidelines below (Article 13) with respect to information about users that it obtains in the course of provision of the Services through the Site. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

2. Use of the Services

2.1 By using this Site you agree to use it only as directed by the Company in accordance with these Terms of Use. 2.2 You shall not use this Site for commercial gain. Additionally you shall not publish or distribute information obtained from this site.

3. Prohibited acts

The following actions on the part of users of the Site are prohibited: 3.1 Giving false application details or using the application details of someone else to register on this Site. 3.2 Any actions that may interfere with the provision of the Services, the operation of the Site or cause annoyance to other users. 3.3 Infringement of any of our intellectual property rights. 3.4 Actions that may cause damage, loss, or annoyance to the Company or other users of the Services. 3.5 Use of the site to commit credit card fraud. 3.6 Use this Site to commit any acts of fraud or deception or other criminal acts. 3.7 Any illegal or immoral acts. 3.8 Acts which would damage the reputation or credit worthiness of the Company. 3.9 Hacking and erasing or amending stored data. 3.10 Transmission or distribution of a virus, trojan, worm, logic bomb or the posting of any other material which is malicious or technologically harmful. 3.11 Other actions we may from time to time deem inappropriate.

4. Copyright

4.1 All content of the Site is the intellectual property of the Company or is used by the Company under licence from the owner. 4.2 You shall not copy, alter or distribute any of the contents of this site. 4.3 The unauthorized copying, alteration, distribution of any of the contents of this Site is prohibited by the copyright laws of Japan and other nations. The Company reserves its rights to take whatever action it deems appropriate to defend its intellectual property

5. Disclaimer

5.1 The material displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. 5.2 The Company shall bear no liability to users or other third parties as a result of any changes to or suspension or cessation of the Services 5.3 To the fullest extent permitted by law the Company hereby expressly excludes all conditions, warranties and other terms which might otherwise be implied by law and shall not be liable for any damages whatsoever, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

6. Damages

In the event that a user breaches these Terms of Use or the actions of a user cause loss or damage to the Company, the Company shall be entitled to sue for damages to compensate its loss.

7. Purchase of Products

7.1 The Company’s products (the “Products”) shall only be purchased through the Site in the manner prescribed by the Company. 7.2 In the event of a purchase of Products by a user of the Site the contract of sale is entered between a user and the Company at the instant of Company sending confirmation of the order to the user’s registered email address under the subject line “ご注文確認/CONFIRMATION” following the user’s confirmation of order. 7.3 If transaction not approved by your credit card issuer or for any other reason we may, in our sole discretion, decline and cancel your order.

8. Delivery

8.1 The delivery date of the Products shall be determined by the Company in its sole discretion. We cannot agree to a specific delivery date. 8.2 Unless notified by the prescribed system we shall not change the delivery address of the products.

9. Shipping and Handling

You shall pay for all costs of shipping and, where applicable, charges levied in respect of cash on delivery services. In respect of deliveries outside of Japan you shall be responsible for the payment of all import duties and other costs associated with the import of the goods into your country.

10. Payment

10.1 Prices of Products and shipping and handling fees include sales tax. 10.2 Three methods of payment are available: cash on delivery (only to delivery addresses inside Japan), credit card (Visa, MasterCard, American Express). In the case of payment by credit card will only be accepted where the name of the purchaser and cardholder match. 10.3 In the case of credit card purchases the sale shall also be subject to conditions imposed by your credit card issuer. In the event of a dispute in respect of provision of services by your credit card issuer we accept no liability – please direct enquiries to the issuer.

11. Returns

11.1 We do not accept returns. However in the case of damage sustained to Products during shipping or faulty Products or in the case that the item delivered is not what was ordered we will accept returns according to the following procedure:

• inform us with 7 days of delivery of the request to return giving reasons,

• return the product so that it arrives within 7 days of our agreement to accept the return.

If a replacement is not available we will refund. 11.2 We will only accept returns that are unworn/unused and complete with all packaging, tags, and receipt and any other items that we specify to you by email.

12. Disclaimer (Products)

12.1 To the fullest extent permitted by law the Company hereby expressly excludes all conditions, warranties and other terms which might otherwise be implied by law and shall not be liable for any damages whatsoever including so called “consequential damages” relating to the sale or use of the Products. 12.2 The Company may cancel an order in its sole discretion due to the occurrence of any of the following events and shall bear no liability to users or any other third parties as a consequence of the cancellation:

• Impossibility of delivery.

• Due to a system error an order is accepted for a product that is no longer in stock.

• Suitable replacement Products are not available for whatever reason.

12.3 In respect of purchases by minors the legal guardian/s of the purchaser shall be deemed to be responsible.

13. Personal Information

13.1 The Company will use the personal information we collect from you through this Site for the following purposes only:

• To send you information and updates regarding the use of this Site

• To send you email newsletters

• As required for the shipping and packing of Products you purchase

• For checkout purposes and billing

• To respond to your enquiries

• Market research and other activities related to the development of the Services

13.2 When you register for the Services we will obtain various information from you including the following:

• Your name, postal code, address, telephone number, and email address.

• Your IP address, browser type, OS version and other information obtained by us through the use of cookies.

13.3 In accordance with the Personal Information Protection Law, together with our own responsibility not to disclose your information, we also implement security measures to prevent the leaking of your personal information. 13.4 Except as required under the Protection of Personal Information Act, we will not disclose your personal information to third parties. 13.5 For all inquiries about personal information please contact: info@cavempt.com

14. General provisions

14.1 We can be contacted at info@cavempt.com with any queries about this Site. 14.2 Mobile email addresses may not be used as your registered email address on this Site. 14.3 In the event of a dispute or controversy regarding these Terms of Use or the use of the Services in the first instance we will attempt to resolve it through discussion in good faith. 14.4 The English language version of these Terms of Use is for information purposes only and no warranty is given as to accuracy. In the event of a dispute or controversy the Japanese language version of the Terms of Use shall be used as the exclusive evidence of the agreement between you and us regarding the Services. 14.5 These Terms of Use shall be governed by and construed under the laws of Japan. Unresolved disputes shall be subject to the exclusive jurisdiction of the Central District of Tokyo, Japan Superior court.